We Are Purch

Purch is a rapidly growing, constantly evolving digital content and services company that helps millions of people make smarter purchases. We bring together 350 employees from around the globe who share a commitment to serve our customers with integrity, collaborate to deliver better results, and shape the future of digital publishing.

John Stellato

Private Investor and Consultant

Jeff Smith

Board Observer

Catherine Levene

Co-Founder and CEO, Artspace.com

Greg Mason

Chief Executive Officer

Doug Llewellyn

Chief Operating Officer

Antoine Boulin

President, Media

Mike Kisseberth

Chief Revenue Officer

John Potter

Chief Technology Officer

Robert Roy Britt

Chief Content Officer

Kurt Tietjen

Chief Traffic Officer

Karen Greenstein

General Counsel

Becky Snyder

Vice President, Organizational Development

Ralph Terkowitz

General Partner ABS Capital Partners

Paul Mariani

General Partner, ABS Capital Partners

Alfred Vericel

Board Observer

Peter Horan

Founder at Horan MediaTech Advisors

Martin Niesenholtz

Founder of New York Times Digital, Adjunct Professor

Paul Reynolds

Global Editorial Director, Top Ten Reviews

Fritz Nelson

Editor-in-Chief, Tom’s Hardware & Tom’s IT Pro

Mark Spoonauer

Editor-in-Chief, Tom’s Guide and Laptop Mag

Lecia Monsen

Director, Editorial Operations, Top Ten Reviews

Jeanna Bryner

Managing Editor, Live Science

Tariq Malik

Managing Editor, Space.com

Jeanette Mulvey

Editorial Director, Business News Daily

Our Locations

Los Angeles, California

9696 Culver Blvd, Ste 104

Culver City, CA 90232

Ogden, Utah

251 20th Street, 2nd Floor

Ogden, UT 84401

New York, New York

150 5th Ave

New York, NY10011

Boston, Massachusetts

225 Wyman Street

Waltham, MA 02451

Paris, France

26 avenue de Gaulle

Suresnes, 92150, France

We have 350 employees across the globe, with operations in the U.S., France, the UK, Italy, and Germany.

Job Openings

It takes world-class talent to build a global powerhouse. Join our growing team.

Waltham, MA

BuyerZone is a Purch owned company. BuyerZone, the leading online marketplace for business purchasing, is seeking a paid search/pay-per-click (PPC) professional to play a key role in an established, proven team.

This position provides an excellent opportunity to become an outstanding search engine marketer from one of the leaders in the industry. With profit and loss responsibility for a multi-million dollar portfolio, you will work with all the leading search engine marketing (SEM) platforms and learn many related techniques to create, optimize and grow our results. Your creativity will also be tapped as our entrepreneurial culture greatly encourages refining our current practices and testing new ideas in our constant quest to improve results. Your innovation, creative thinking and success will be rewarded with ownership of new projects, programs and channels.

At least one year of dedicated paid search/pay-per-click (PPC) experience is required for this position.

Outstanding candidates will thrive in fast-paced quantitative operation, work well with a team and have a strong intellectual curiosity, a roll-up-your-sleeves attitude and a constant desire to over achieve.

Responsibilities:

• Monitor day-to-day financial results for all paid marketing programs (search and display)
• Plan, manage and execute a portfolio of paid search campaigns, including but not limited to strategy development, organization and management

• Responsible for ongoing optimization efforts to meet objectives, including but not limited to bid management, negative keyword strategies, and ad copy/creative revision based on performance history

• Daily use of Tableau for reporting and analytics

• Collect, synthesize and analyze campaign/program performance data and provide actionable insights
• Build strong relationships across PPC and other departments, such as Category Management and Sales
• Identify expansion opportunities within and outside current online marketing plan
• Conduct industry research and present actionable findings
• Manage relationships with representatives from the major online advertising channels

Requirements:
• Minimum of 1-3 years direct, dedicated paid search/pay-per-click (PPC) experience in managing large scale, complex campaigns with a substantial budget

• In-depth understanding of Paid Search campaign management and optimization practices

• Experience with Paid Search platforms like Google AdWords, Bing Ads Editor, Yahoo Gemini and DS3

• Outstanding quantitative and analytical skills, with the ability to identify trends and insights through data analysis
• Comfortable manipulating numbers, primarily within Microsoft Excel
• Capable of managing multiple projects simultaneously, hitting deadlines and performing under pressure
• Outstanding ability to execute swiftly with a strong attention to detail

• Experience with the management of display and/or social campaigns is a plus

• Bachelor’s degree or equivalent

As you acquire expertise within the fast growing world of online marketing, the analyst experience will launch your career and help build your personal network of colleagues and friends. You’ll join a high-spirited, collaborative group that’s committed to excellence and beating goals.

Ogden, UT

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

POSITION SUMMARY

A DevOps Engineer at Purch takes part in supporting our entire network of owned and operated web sites while primarily focusing on…

  • Delivering 24×7 cloud operations support through a customer-focused approach
  • Continuously improving our infrastructure and web site applications to be easy to deploy, scalable, secure and fault-tolerant
  • Working closely with our Developers, Engineers, Product and Site Managers and other members of the DevOps team to meet the needs of the organization to stay competitive – from the infrastructure up to the highest level of applications
  • Staying up-to-date with current web application and development technologies and services.

POSITION QUALIFICATIONS:

Education:

  •             Preferred-BS in Computer Science or equivalent experience (5 years)

 

Prior Work Experience:

Minimum-2+ years’ experience in a Operations/DevOps role and experience in deploying and managing environments in AWS (VPC, EC2, RDS, IAM, ELB, S3, Route53, Cloudwatch etc.) in a medium to large environment.

Knowledge/Skills:

The Ideal candidate will have most or all of the following:

  • Experience and knowledge of Configuration Management (Chef) and CD/CI tools (Jenkins)
  • 5+ years’ experience with Linux (Preferably with CentOS/RHEL)
  • 3+ years’ experience with web application servers such as Nginx, Apache, JBOSS, Ruby, IIS,
  • 3+ years’ experience with database server technologies (MongoDB, Mysql, SQL, Aurora)
  • Knowledge of SCM tools (SVN, Git)
  • Experience with Content Delivery Networks (CDN’s)
  • Experience with monitoring and logging tools like NewRelic, Nagios, Splunk, ElasticSearch, Rsyslog, Graphite, Kibana, Grafana etc
  • Experience supporting systems infrastructure such as DHCP, DNS, NTP, LDAP, and related services
  • Strong teamwork skills, with excellent written and spoken communication
  • Excellent troubleshooting capabilities and an ability to quickly learn new technologies is a plus.

The work environment does require that the person filling this role to participate in an on-call rotation, including evenings, weekends and holidays.

 

Ogden, UT

The Senior Accountant I will play a key role in the monthly and quarterly close process.  You will be responsible for ensuring that revenue and expenses are accounted for properly, accounts are appropriately reconciled and financial information is properly reported to management. To be successful in this role, you must have strong knowledge of US GAAP including the related processes and internal controls. You should have the ability to interact effectively with other departments, including sales, operations and IT. We are looking for a high energy, flexible individual with a proven ability to manage large workloads, mentor other team members, prioritize effectively, communicate clearly and deliver results to drive the monthly accounting close and enforce accounting policies and processes for a rapidly growing technology company.

Responsibilities

The Senior Accountant I position is responsible for coordinating certain aspects of the revenue and purchasing cycles.  Specific responsibilities include:

  • Assist in review of customer and vendor agreements for compliance with revenue and expense recognition guidelines
  • Develop and maintain appropriate policies around the order-to-cash and purchases-to-payable cycles as business processes evolve, internal controls are updated and accounting standards change
  • GL maintenance relating to areas involving the revenue, AR, deferred revenue, AP, accrued expenses and any related provisions
  • Manage aspects of the monthly close process; record and review journal entries; complete related account reconciliations and perform analytical reviews
  • Assist in updating and developing accounting IT systems, standardized tools, reports, forms, etc. to streamline internal controls
  • Create cash receipt, accounts receivable and accounts payable reports and other ad hoc reports as requested
  • Support the Controller, Assistant Controller and Director of Revenue on a wide-range of other projects as necessary

Desired Skills and Experience

This position requires strong technical communications skills (both verbal and written), deep organizational skills, resourcefulness, team spirit, and determination.  Additional requirements include:

  • Minimum 3 years experience in accounting field (public accounting experience a plus)
  • Strong knowledge and understanding of US GAAP
  • Extensive experience with MS Excel and ERP systems (NetSuite preferred)
  • Knowledge of travel and expense and vendor invoice processing system (Concur preferred)
  • Ability to analyze financial data and prepare financial reports, statements and projections
  • Excellent organizational ability required to manage multiple projects and processes
  • Excellent interpersonal skills to interact with other departments and executive members
  • Ability to identify opportunities to improve existing conditions and processes
  • Flexibility in working independently and as part of the accounting team
  • Experience mentoring and managing a small team
  • Willingness to work long hours (when needed)
  • International transactions experience a plus
  • Bachelor’s degree in Accounting is required, and CPA is strongly preferred
Ogden, UT

The Network Security Administrator is responsible for a variety of maintenance, evaluation, installation, and training to ensure that network performance meets company and user requirements.  The ideal candidate is energetic and easy-going with a great work ethic and the personality for a diverse, customer-service-oriented work environment.

Responsibilities:

  • Leads network projects by recommending solutions to network strategy and security issues.
  • Develops detailed network specifications.
  • Administers, installs, configures, troubleshoots and repairs Linux network server systems.
  • Website and intranet installation, configuration, and maintenance
  • Plan and implement network security measures. Builds firewalls, manages host security, file permissions, backup and disaster recovery plans, and file system integrity.
  • Coordinates, documents and reports on investigation of possible security violations
  • Perform network analysis and capacity planning.  Identify LAN/WAN utilization patterns and their effect on system availability and performance.  Develop and recommend approaches to network growth and enhancements. Anticipate network problems and implement preventive measures.
  • Evaluate and recommend purchases of network hardware, peripheral equipment and software.
  • Investigate user problems, identify the sources, determine possible solutions, and implement/test solutions.
  • Analyzing performance, identifying areas of concern and formulating action plans
  • Creating and maintaining documentation of network configurations and processes
  • Post-deployment monitoring and testing.
  • Planning, testing and executing upgrades as necessary.
  • Administering LAN/WAN security, antivirus and spam control measures
  • Participate in on-call rotational schedule

Qualifications:

  • BS degree in computer science or information systems, five or more years of equivalent work experience.
  • Professional certifications offered by Microsoft, Cisco and other security-related certifications a plus.
  • At least 3 years in network/security administration experience

Required Skills:

  • Network Security Administrator must be able to translate security policies and procedures into technical architectures.
  • Strong working knowledge of data and network security technologies, as well as at least five years of experience installing, monitoring and maintaining network security solutions.
  • Candidates should have excellent organizational, multitasking and communication skills.
  • Must have hands-on working knowledge of the following technical areas:  Windows Active Directory administration, Linux administration, MYSQL administration, Apache, IIS, Sonic Wall routers, DNS, SMTP
  • Must be able to effectively work on multiple projects concurrently
  • Strong organizational and time management skills
  • Excellent written and oral communication skills
  • Strong interpersonal skills and ability to work in a collaborative team environment
  • Excellent problem solving skills
  • AWS knowledge of setting up/ managing Security Groups and ACLs, IAM User permissions, configuration and Policy building, best practices etc..
  • Knowledge of all individual AWS services, ie EC2, VPC, S3, RDS, Redshift, Route53 etc..
  • Knowledge of Chef, Jenkins, Bitbucket/Git
  • Knowledge of OS Security and configuration (Centos, Debian, Windows – various versions)
  • Knowledge of local Firewall and Switch setup and configuration (Meraki, Sonicwall, Juniper)
  • Knowledge of application Security and monitoring (OSSEC, ModSecurity, Nagios, Grafana/Grahite, Distil)
  • Knowledge of Logging systems (Elasticsearch, Kibana, Logstash, RSyslog, Splunk?)
  • Knowledge of Security scanners, anti-virus, IDS (Nessus, Sophos etc..)
  • Extensive experience in Unix and Microsoft environments, VoIP, and data security & cloud infrastructure.  Product knowledge spans layer 7 switches, routers, firewalls, key systems and VPN concentrators.
  • Related areas of expertise should be Network Architecture, Network Performance, Security Assessment, Server Optimization & Open Source Software.
San Francisco

Purch.com is seeking a data driven and entrepreneurial minded Advertising Sales Professional to drive continued advertising sales growth through the delivery of digital marketing solutions to global brands and their agency representatives in the West Coast Market.  You will be expected to analyze the needs of advertising partners and present them with a unique blend of offerings to most effectively connect with an influential audience.  Successful candidates will have a strong background in data driven online advertising including Display, Premium Programmatic, Mobile, Native and Social.  It is expected that you will have an active network of client/agency relationships and a proven track record of using effective communication strategies to accomplish organizational goals This is a fabulous opportunity for someone looking to join a fast growing, innovative, and dynamic digital media organization.

 

The Day to Day

  • Develop and close new ad agency and direct company leads
  • Schedule and conduct meetings with ad agency and company decision-makers.
  • Email and call potential clients and leads to set up meetings.
  • Communicate the value of Purch by walking through detailed presentations.
  • Execute on a strategic plan to achieve revenue goals.
  • Hit monthly and quarterly revenue targets
  • Respond to RFPs and prepare customized proposals to win new business
  • Grow current accounts by identifying and closing up-sell opportunities
  • Understand competitive differentiators in fast-changing online advertising landscape
  • Work with team to help share customer insights to shape our products
  • Collaborate with team to upsell client.
  • Work remotely in San Francisco area, report to VP, Sales in New York.

 

Must Haves

  • 3-5 years of related work experience in the digital media industry with client facing experience
  • Expertise in working with RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus.
  • Experience managing CPA, CPC, and CPM marketing campaigns.
  • Solid experience in Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets.  Power Point is also a must.
  • Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced environment.
  • Proven track record of growing accounts by forging a strong relationship with clients, understanding their objectives and recommending best strategies.
  • Effective time management skills – ability to prioritize and meet deadlines
New York

Job Description:

  • develop and implement responsive site templates
  • perform front-end code optimization with focus on mobile experience
  • develop and maintain Purch JavaScript digital analytics tags
  • deploy, test and validate JavaScript tags for analytics and performance metrics
  • perform integration of 1st and 3rd party analytics APIs
  • extend and improve Purch global modular JavaScript framework
  • become subject matter expert on front-end system performance (JavaScript/CSS/HTML)
  • work on internal build system for front-end resources

Requirements:

  • 2-3 years in professional or project-based front-end oriented experience
  • Ability to write and work with pure Object Oriented JavaScript, as well as JavaScript frameworks
  • Working knowledge and expertise in front-end performance optimization and metrics
  • Extensive DOM experience with focus on cross browser compatibility
  • Experience with digital analytics tools (Google or Adobe certification a big plus)
  • Experience with content optimization tools (Test and Target/Optimizely/Google content experiments)
  • Ability to understand business needs and create business/functional requirements for design of data/analytics strategies

Preferred Qualifications and Skills:

  • Working knowledge of PHP, Python, Ruby or other server-side languages
  • Experience with server-side frameworks, such as Symfony/Django/Rails
Waltham, MA

BuyerZone is a vibrant online lead generation company that is in need of an ambitious, driven person to help fuel our growing B2B affiliate program.

The Affiliate Marketing Associate role is an ideal position for someone who is self-motivated and enjoys working in the fast-paced online space. This position will focus exclusively on recruiting new affiliate/publisher partners that drive quality traffic for our desired target audiences.

Outstanding candidates must have excellent verbal and written communication skills, exceptional client relationship talent, and a strong aptitude for organization and attention to detail. Previous experience that demonstrates your ability to identify, recruit, qualify, negotiate and close online affiliate relationships/business development partnerships in targeted vertical areas is a big plus.

BuyerZone is a division of Purch, one of the largest, most respected technology media companies in the world.

 

Responsibilities:

  • Research/prospect for new affiliates in targeted market areas and verticals – mainly through Internet research
  • Recruit affiliates through cold calls, email, LinkedIn and trade shows/events
  • Qualify promising affiliates who would be compatible to promoting our offers
  • Effectively identify needs and offer quality solutions
  • Negotiate payout structures for affiliates
  • Work closely with the Online Marketing and Sales teams to maximize opportunities and ensure high quality traffic
  • Participate in strategy development
  • Monthly revenue responsibilities

 

Required skill set:

  • At least two years of experience in sales or marketing, ideally in online affiliate or business development type roles
  • Comfort with cold-calling and professional phone etiquette
  • Strong track record of meeting and exceeding aggressive targets and goals
  • Solid understanding of online advertising/marketing, pricing structures (especially paid and organic search) and typical link/tracking technology
  • Excellent attention to detail, highly organized and flexible
  • Superior oral and written communication skills
  •  Ability to work independently as a motivated team player
  •  Ability to work collaboratively to ensure smooth execution of partnerships
  •  Ability to handle multiple priorities
  •  Strong ability to analyze data and extract key learnings
  •  Proficient with Microsoft Office (Excel, Word, Outlook), Salesforce.com experience a plus
Waltham, MA

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

POSITION SUMMARY

The National Sales Manager is responsible for achieving revenue and client retention goals by developing sales opportunities with new and existing client organizations in 25+ target industries.  The NSM will actively be cold calling sales and marketing decision makers at Fortune 2000 companies to introduce BuyerZone’s Lead Generation Programs. This person will need to be a “Hunter” and a consultative sales person that will be based in our office but may occasionally visit and meet clients and support trade show events. This is an individual contributor position.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Sell online and web-based lead development programs to new and existing customers
  • Cover 25+ Target Industries throughout the United States, selling to “C” level sales and marketing executives at Fortune 2000 companies
  • Develop a quarterly and annual business plan detailing key client  and prospect focus, territory plans and sales strategies  for execution in the upcoming quarter and annually
  • Propose solutions based on customer requirements. Prepare pricing quotes, sales proposals within defined corporate guidelines
  • Work with management, sales and support teams to achieve revenue goals, new category development goals, customer satisfaction and account retention goals
  • Well versed in and keen understanding of category portfolio to provide feedback to product management on client and industry requirements to enhance our product offerings
  • Monitor competitive offerings and develop new sales strategies to win in assigned industry markets
  • Manage and maintain detailed pipeline and accurate forecasts to achieve assigned monthly, quarterly and annual quota/goals
  • Effectively utilize SalesForce.com for management of all daily business activities.  Maintain accurate records of all sales and prospecting activities including email tracking, qualification calls, closed sales, and follow-up activities within the assigned categories to maximize revenue potential

POSITION QUALIFICATIONS:

To perform this Position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

            Minimum- Bachelor’s degree Preferred-

Prior Work Experience:

  •             Minimum- 5+ years of internet, lead generation, or online advertising sales
  •             Preferred- Previous experience selling in a B2B environment to “C” level marketing/sales executives

Knowledge/Skills:

  • Able to sell and close business effectively over the phone
  • Able to emphasize the value of the product
  • Able to build professional relationships with internal and external stakeholders
  • Understanding of digital advertising/lead generation
  • Strong focus on customer service and satisfaction
  • Proficient with MS Office Suite and CRM software (ideally SalesForce.com)
  • Strong questioning and listening skills to match product with the customer’s needs
  • Able to learn details about and develop deep understanding of current trends in 25+ unique and varied industries
  • Or any combination of education, experience, and training which provides the following knowledge, skills and abilities

Company Summary:

Since 1992, BuyerZone has helped connect millions of businesses with thousands of quality sellers for hundreds of products and services. Buyers save time and money on important purchases by receiving free price quotes from sellers who are able to best meet their needs. BuyerZone’s lead generation programs provide sellers with cost-effective, easy-to-implement and results-focused solutions that deliver leads from prospective buyers at every stage of the purchasing cycle.

BuyerZone is a Purch owned company.

http://www.BuyerZone.com

New York / Boston / Utah / Denver

The Job

We want a business data analyst.  And not just any analyst.  We want an analyst who:

  • Can build data models/tables/visualizations and present them in a convincing fashion
  • Measures self-performance by business questions answered rather than reports generated
  • Embraces the technical side of data and can be confused as an engineer in the right light
  • Takes pride in gathering detailed, actionable user requirements
  • Receives glowing recommendations from business unit leaders as an invaluable resource
  • Builds dashboards that treat UI/UX/Visualization as more than buzzwords
  • Never makes the same mistake twice
  • Thrives in learning new, cutting edge data functionality.
  • Understands the less glamorous side of BI (QA, documentation, process) is not as fun but just as important
  • Is a tireless self-starter and seeks out growth opportunities
  • Craves working with a close-knit, like-minded global team passionate about data and business problems

Needs

  • College graduate, preferably in a technical discipline
  • Fits in culturally – easy going, dedicated, flexible, hard-working, team-oriented
  • Proficiency in SQL
  • Proficiency in one or more BI tools – Qlikview, Tableau, Spotfire, Looker, ChartIO, etc.
  • Proficiency in one or more DBs – SQL Server, RedShift, PostgresSQL, Netezza, Vertica, Snowflake, Oracle, MySQL,etc.
  • Strong working knowledge of data modeling, warehousing, relational and non-relational storage

X-Factors

  • Hands-on experience using “big” data components such as Hadoop, Hive, Pig, Flume
  • Strong working knowledge  in one or more programming languages – Python, R, Java, .NET, Javascript, PHP, Pearl, Ruby, Scala, Clojure
  • Amazon data stack experience (Kinesis, S3, EC2, Redshift, Glacier, etc.)
  • Experience with app and/or webanalytics  (Adobe, Google Analytics, Flurry, MixPanel, Localytics)
  • Experience with Advertising, Publishing, and/or Ecommerce

*Cover letter required

Waltham, MA

Description: 

BuyerZone is Purch owned company, the leading online marketplace for business purchasing, is seeking a PPC professional to play a key role in an established, proven team.

This position provides an excellent opportunity to become an outstanding search engine marketer from one of the leaders in the industry. With profit and loss responsibility for a multi-million dollar portfolio, you will work with all the leading search engine marketing (SEM) platforms and learn many related techniques to create, optimize and grow our results. Your creativity will also be tapped as our entrepreneurial culture greatly encourages refining our current practices and testing new ideas in our constant quest to improve results. Your innovation, creative thinking and success will be rewarded with ownership of new projects, programs and channels.

At least one year of dedicated PPC experience is required for this position.

Outstanding candidates will thrive in fast-paced quantitative operation, work well with a team and have a strong intellectual curiosity, a roll-up-your-sleeves attitude and a constant desire to over achieve.

Responsibilities:

• Monitor day-to-day financial results
• Collect, synthesize and analyze data for program performance
• Work collaboratively and cross-functionally with Online Marketing and other cross-division colleagues
• Identify expansion opportunities within and outside current online marketing plan
• Prepare ad-hoc analysis where needed
• Conduct industry research and present actionable findings
• Propose and implement changes to copy, creative, and user experience to improve results
• Manage relationships with representatives from the major online advertising channels

Requirements:

• 1-3 years of direct, dedicated PPC experience with a substantial campaign
• Bachelor’s degree or equivalent
• Outstanding quantitative and analytical skills
• Comfortable manipulating numbers, primarily within Microsoft Excel
• Capable of managing multiple projects simultaneously, hitting deadlines and performing under pressure
• Outstanding ability to execute swiftly with a strong attention to detail

As you acquire expertise within the fast growing world of online marketing, the analyst experience will launch your career and help build your personal network of colleagues and friends. You’ll join a high-spirited, collaborative group that’s committed to excellence and beating goals.

More about BuyerZone

BuyerZone is the leading online marketplace for business purchasing and has facilitated more than $5 billion in purchasing transactions over the last three years.  BuyerZone makes it possible for small to large sized companies to find great suppliers for the products and services they need to run their business.  BuyerZone is part of Purch.

http://www.BuyerZone.com

Waltham, MA

BuyerZone ( Purch owned company) is the leading online marketplace for purchasing.  By making it possible for buyers to find the best suppliers to meet their purchasing needs, BuyerZone has facilitated more than $5 billion in purchasing transactions over the last three years. 

http://www.BuyerZone.com

Description:

We are helping businesses make smart buying and selling decisions.  You can help us do that!  As a part of our Customer Care team you will help tailor customer accounts in a way that will help them to maximize their ROI through strategic alignment of BuyerZone’s products and services. You will respond to incoming calls or emails and provide top notch customer support to help our clients achieve success.  You will work closely with our product team to track and monitor performance of lead acquisition channels to insure the continued integrity of our product.  We work in a fast-paced, positive team environment and are looking for someone who thrives under those conditions.

We are looking for someone who is process driven and exhibits an almost obsessive attention to detail.

Responsibilities:

  • Provide top notch support to our clients, enhance their experience and satisfaction
  • Work closely with the BuyerZone sales teams to set client expectations and provide clear explanation of our products and services
  • Based on client feedback make necessary adjustments to client invoices
  • Help to refine client profiles to insure optimal success
  • Help purchasers submit product requests to appropriate suppliers
  • Verify customer contact information and lead details to insure product integrity is maintained
  • Communicate potential quality concerns to both sales and product management teams

Requirements:

  • 1-2 years of previous customer service experience
  • Superior attention to detail
  • Process driven
  • Ability/Willingness to build relationship with customers
  • Ability to analyze customer needs…analyze situations and act accordingly
  • Think clearly and act quickly
  • Excellent written and verbal communication skills
  • Able to work under pressure and change priorities while working with interruptions
  • Self-motivated, stress and pressure resistant, as well as a quick learner
  • Positive, upbeat, and professional attitude with customers and co-workers
  • Strong decision-making and organizational skills
  • Detail oriented team player with superior follow through
  • Great listening and negotiation skills
  • High energy, great attitude

Benefits and Compensation:

  • Great team members. People you’ll enjoy being around.
  • Company activities, bowling nights, Monday free lunch, Beer Thursday, family & friends picnic
  • Rest and relaxation. 15 days of paid vacation and 10 days of paid Holidays
  • Fair compensation.
  • Entitled for health insurance on your first day of employment.

Contact Us

Follow our easy step-by-step guide and we will contact you personally.

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